Start free
AI Customer Service · four channels

Your AI customer service employee. Four channels, 24/7.

One AI that knows your business, answering customers wherever they reach you — on your website, by email, by text, and on the phone. It never sleeps, and you can take over any conversation whenever you want.

Start free How it answers
Answers in seconds, 24/7 Trained on your business Hand off to a human anytime
Channel 01

AI Chat

An AI assistant on your website that answers visitor questions and captures leads 24/7.

  • What it is — a chat window on your site. It answers questions about your services, hours, and pricing, then captures the visitor's name and contact as a lead.
  • What it costs — $10/month for one website, or $100/year. Each subscription includes 10 AI credits per month (100 per year) to power the replies.
  • How to turn it on — sign up, pick the website, and subscribe to AI Chat. No code to paste, no plugin to install.
Channel 02

AI Email

Your AI replies to customer emails automatically — from your own address, in your voice.

  • What it is — customer emails get answered from your own business address, in your tone. Quotes, availability, and routine questions handled while you work.
  • What it costs — $10/month per business, or $100/year, including 10 AI credits per month (100 per year).
  • How to turn it on — connect your business email in the dashboard and subscribe to AI Email. Replies keep going out from your address, not ours.
Channel 03

AI SMS

Your AI answers customer texts on your business number, so no message goes unanswered.

  • What it is — a local phone number for your business that texts back in seconds. Miss a call and it follows up by text automatically, so the lead doesn't go cold.
  • What it costs — $10/month per business, or $100/year, including 10 AI credits per month (100 per year). The business number is included.
  • How to turn it on — subscribe to AI SMS and pick your number by city or area code. Customers who reply STOP are unsubscribed automatically.
Channel 04

AI Voice

Your AI answers the phone when you can't — it talks to the caller, answers questions and captures the lead.

  • What it is — a real spoken conversation. It picks up on the same number AI SMS texts from, so one number handles both calls and texts, and speaks English, French, or Chinese.
  • What it costs — $10/month per business, or $100/year, including 10 AI credits per month (100 per year). Call minutes draw from the same credits.
  • How to turn it on — set up AI SMS first (that's where the number comes from), then subscribe to AI Voice. Every call is transcribed into Conversations.
CallerHi — are you open Sunday? I need a brake inspection.
Your AIWe're open Sunday 10 to 4. A brake inspection takes about 40 minutes — I can book you at 11am. Can I get your name and number?
ThenThe call is transcribed into Conversations, and the lead is saved under Customers.

AI Voice demo video lands with the voice go-live.

How it answers

One brain. Every channel.

You teach it once. All four channels answer from the same knowledge, so a customer gets the same answer whether they text, call, email, or chat.

01

Tell it about your business

Your services, hours, prices, and policies — plus the questions customers actually ask. Your website content counts as training too, so most of it is already there.

02

Turn on the channels you want

Start with one — AI Chat on the website, or AI SMS on a local number. Add the others whenever you're ready. Each is its own $10/month subscription.

03

It answers; you stay in control

Every conversation lands in Conversations, and every person in Customers. Jump in with Takeover & reply anytime. When the AI can't answer, it says so and notifies you.

Pricing

$10 a month, per channel.

Each channel is its own subscription — $10/month or $100/year, with 10 AI credits included each month (100/year). Start with one, add the rest as you grow. Building your site stays free.

See full AI1st pricing →

FAQ

AI customer service, answered.

What is AI customer service? +

It's an AI employee that answers your customers for you. AI1st runs it across four channels — AI Chat on your website, AI Email from your own address, AI SMS on your business number, and AI Voice on your phone line — so customers get an answer in seconds, day or night, without you picking up.

What are the four channels? +

AI Chat answers visitors on your website and captures leads. AI Email replies to customer emails from your own address, in your voice. AI SMS answers texts on a local business number and follows up on missed calls. AI Voice picks up the phone, talks to the caller, and captures the lead. Each one is a separate $10/month subscription, and you can run just one or all four.

How does the AI learn to answer questions about my business? +

From your business information and your FAQ — services, hours, prices, policies — plus the content of your AI1st website. All four channels answer from that same knowledge. When something isn't covered, the AI doesn't guess: it tells the customer a human will follow up and notifies you.

Do I need a new phone number? +

AI SMS comes with a local business number, and you choose it — by city or area code — when you subscribe. AI Voice answers calls on that same number, so one number handles both texts and calls. Your personal number stays private.

What happens when a customer replies STOP? +

They're unsubscribed immediately and automatically, and the AI stops texting that number. It's handled for you — that's a legal requirement for business texting in the US and Canada, not something you have to remember.

Does it support more than one language? +

Yes. AI Chat, AI Email, and AI SMS reply in the language the customer writes in. AI Voice speaks English, French, and Chinese, and callers are told they're speaking with an AI assistant.

How much does AI customer service cost? +

$10/month per channel, or $100/year (two months free). Each subscription includes 10 AI credits per month — 100 per year — which pay for the AI replies and call minutes. Building and previewing your website is free; you only subscribe to the channels you want. Current prices are always shown in your account.

Can I take over a conversation myself? +

Anytime. Every message and call lands in Conversations, where you can read the whole thread and hit Takeover & reply to answer as yourself. The AI steps back, and you can hand it back whenever you like.

Get started

Put your AI employee to work.

No credit card to start. Build your site free, then switch on the channels you need.

Start free